Refund & Return Policy
At PamoBabe, we want you to feel confident shopping with us. We know how important it is to find the right products for your family, and we're here to help if something doesn't go as expected.
This policy applies to orders shipped within the United States. If you have any questions about your order, please contact us at service@pamobabe.com.
Returns
We offer a 30-day return window, starting from the day you receive your order.
To qualify for a return, items must be unused and in their original condition, with original tags and packaging where applicable. Please include your order number or proof of purchase so we can locate your order.
To get started, email service@pamobabe.com with your order number and a brief explanation of your return request. Our team will review your request and guide you through the process.
Please wait for our return instructions before sending any items back.
Return Shipping
We provide free return shipping for approved returns. You won't need to pay return shipping fees for an eligible return.
Once your request is approved, we'll provide a return shipping label and instructions for sending your item back.
Please contact us before arranging your own return shipment so we can help make the process as easy as possible.
Damaged, Defective, or Incorrect Items
We want your PamoBabe products to arrive in the condition you expect. If your order arrives damaged, defective, or different from what you ordered, please contact us at service@pamobabe.com as soon as possible.
Include your order number and, if possible, photos showing the issue. Our team will review your request and help determine the best solution, which may include a replacement or refund.
You won't be charged return shipping fees for items that arrive damaged, defective, or incorrect.
Non-Returnable Items
For hygiene and product-safety reasons, items that have been used, damaged after delivery due to improper use, or returned with missing components may not be eligible for a return.
If you're unsure whether your item qualifies, please contact us before sending it back. We'll be happy to review your situation.
Gift cards are non-refundable, except where required by applicable law.
Exchanges
Need a different product, color, or model? Contact us at service@pamobabe.com, and we'll help you explore the available options.
Depending on product availability and your situation, we may arrange an exchange or recommend returning your original item and placing a new order.
Refunds
Once we receive and inspect your returned item, we'll email you to let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.
If you haven't received your refund within 15 business days after approval, please contact us at service@pamobabe.com, and we'll be happy to help.
Order Cancellation Policy
Plans can change, and we'll do our best to help if you need to cancel or update an order.
Please email service@pamobabe.com as soon as possible with your order number and the changes you'd like to make. We can usually assist more easily before an order has been processed or shipped. Once fulfillment has started or an order has shipped, cancellation or changes may no longer be possible.
In some circumstances, we may need to cancel an order if we cannot deliver to the provided address, an unexpected event prevents delivery, or another issue makes fulfillment impossible. If we cancel an order after payment has been collected, we'll arrange a refund for the canceled order, as applicable.
We're Here to Help
At PamoBabe, we believe parenting should be a little easier and a lot more joyful. If something isn't right with your order, please reach out. We're here to listen, answer your questions, and help make your experience with PamoBabe a positive one.
Customer Support: service@pamobabe.com
